1. Refund Requests
Contact VajraHost support with your order details and reason for the request. Eligibility is reviewed according to the purchased service, usage, circumstances and any refund terms shown for that order.
💳 BILLING POLICY
VAJRAHOST REFUND POLICY
General refund and cancellation rules for VajraHost services. Plan-specific terms shown at checkout should also be reviewed before purchase.
2. Non-Refundable Situations
Unless a specific offer states otherwise, refunds may be refused for consumed hourly resources, completed billing periods, delivered setup/add-on charges, abuse-related suspensions, policy violations, fraudulent activity or chargeback-related cases.
3. Hourly / Pay-As-You-Go
Usage-based resources are charged as they are consumed. Amounts already consumed are generally not refundable. Stop an hourly service when it is no longer needed to avoid further usage charges.
4. Technical Problems
If a purchased service has a technical problem, contact support so it can be investigated. If a verified problem cannot reasonably be resolved, support can determine the appropriate remedy under the applicable order terms.
5. Cancellations
Cancellation stops future service according to the applicable billing cycle. Cancellation does not automatically create a refund for time or resources already used.
6. Abuse & Policy Violations
Services suspended or terminated because of prohibited activity, abuse, fraud, attacks, unlawful use or serious Terms of Service violations may be ineligible for a refund.
7. Processing & Chargebacks
Approved refunds are returned through an available supported method and processing time may depend on the payment provider. Please contact support before opening a payment dispute so the issue can be investigated.
8. Before Purchase
Check the exact plan, RAM, CPU, storage, billing period and any plan-specific refund statement before payment. Ask support if anything is unclear.